FAQ
Srinathji Electronics · Thane, Maharashtra · updated August 2026
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Frequently asked questions
Twelve questions we actually get, answered with the same numbers our checkout uses.
Fit and compatibility
Do you sell phones, or repair them?
No. We sell accessories only. We are an independent retailer, not an authorised dealer or service centre for any manufacturer, and we cannot process warranty claims on your behalf.
How do I know a mount fits my phone?
Measure the phone across the width with the case on, in millimetres, and compare with the grip range on the listing. We list a range rather than model names, because ranges stay accurate.
Will an adhesive grip stick to my case?
Only if the case back is smooth and hard. Adhesive does not hold on silicone, textured TPU or fabric. Magnetic accessories need a phone or case with a built-in magnet ring.
Can I re-stick an adhesive grip?
Once or twice at most, and it loses tack each time. Once the backing film is peeled the item counts as used and cannot be returned as change of mind.
Payment and tax
How can I pay?
UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.
Can you give me a GST tax invoice?
No. We are not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time, so GST is not charged separately and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.
Is there an extra charge for Cash on Delivery?
No. Cash on Delivery carries the same delivery charge as a prepaid order and there is no separate COD fee. It is available for eligible orders and PIN codes.
Delivery
What does delivery cost and how long does it take?
Free shipping on orders of ₹1,499 and above; a flat ₹79 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates, not guaranteed dates.
How do I track my order?
Use your Order ID and the order email on our Track your order page, or reply to the confirmation email. A courier tracking number is sent once the parcel leaves Thane.
Returns
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles the claim fastest, but it is not a condition. We arrange a replacement or a refund where applicable.
How long do I have to change my mind?
Tell us within 10 days of delivery. The item must be unused and in its original packaging, with any adhesive backing still in place. For a change-of-mind return you pay the return courier charge; for a damaged, wrong or incomplete order we pay it.
When will I get my money back?
Within 5 business days of the returned item being received and checked. There is no restocking fee. A duplicate payment on the same order is refunded within 5 business days after we confirm the duplicate transaction.
Not answered here?
[email protected] · +91 98207 71449 · Customer service: 10:00 AM – 10:30 PM IST, daily